Определите, какие из утверждений соответствуют содержанию текста (True), какие не соответствуют (False). 1. It is important to let the customer speak out his mind while you are…

Определите, какие из утверждений соответствуют содержанию текста (True), какие не соответствуют (False). 1. It is important to let the customer speak out his mind while you are asking questions to understand the reasons of complaint. 2. Many times asking the customer to suggest an appropriate solution could go a long way in diffusing the situation. 3. You will be able to inform the customer of steps you are going to take to address his complaint and how long it will take only if you listen to the customer's complaint and understand it completely. 4. A follow up also makes the customer feel special and this can make a little difference in the overall impression that the customer has about the hotel. 5. A big part of this is addressing customer complaints and ensuring that these complaints are resolved to the customer's dissatisfaction. 6. When dealing with an irate customer face-to-face or over the phone, it is vital to be professional and courteous.