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1. R: Hello, Globe Hotel. How can 1 help you?
D: Yes, I have a reservation from the 6" to the 9'h November for a double
oveIDer 10r a double room
e
with bath and baleony,
R: And your name please, sir?
D: Doyle
R. Could you spell that for me, please?
D.: Yes, that's D-O-Y-L-E. 1 would like to change the dates, if possible, from
the 8"h R: to the Hold 11" the line November a
just check Mr Doyle. Yes, I think that' S
moment and
possible... from the 8th to the 11"" did you say?
D: That's right
R: I'm just checking... That's fine, Mr Doyle, a double with bath and balcony
for three nights, from the 8"" to the 11".,
D: Thank you, So, that's fixed up, then?
R: Yes, it's done, Mr Doyle. We look forward to weleoming you on the 8"h
Goodbye.
D: Thank you. Goodbye.
R: Goodbye.
2. Read the dialogue and say if you could see tre sign on the door of this hotel.
Receptionist: Good evening. How can I help you?
Guest: Good evening. Do you have any rooms available for tonight?
Receptionist: Do you have a reservation?
Guest: No, we don't
Receptionist: A double or single room?
Guest: A double room for one night.
Receptionist: Let me just check our system. I am afraid that we are fully
booked tonight, madam. There are no rooms available, sorry.
Guest; Ok, could you recommend another hotel?
Receptionist: You could try the Bristol Hotel.
Guest: Would you mind calling them to see if they have any vacancies?
Receptionist: No problem.
3. Customer: Good morning, I need a return ticket to Canada
Travel agent: Good morning, which airline would you like to travel with?
Customer: Yes! It would be better if you book me an Air Canada ticket.
Travel agent: Friday flight from Karachi to Toronto at 11 am, this flight
will be via Istanbul and Paris, where there will be a 3-hour layover
Customer: How much is the business class fare?
Travel Agent: Yes, there is. Air Canada Business Class fare is $8,591 for
a round-trip ticket.
Customer: How much is the fare if I want to take an economy class?
Travel agent: Yes miss you will get economy for $4479, I think the
economy round trip will be good for you.
Customer: Yes! The business class ticket is too expensive, I would prefer
he economy class, by the way, Air Canada has Paris and Istanbul routes
so can I travel between these countries for a few moments?
Travel Agent: Yes, this is the advantage of Air Canada flights, they give
their passengers access to nearby tourist attractions during their stay,
but the service is their own, which provides an opportunity for
entertainment for a fixed period of time.
Customer: What are the necessary steps to take before traveling to
Canada?
Travel agent: Conditions of entry from Pakistan to Canada
Entry is permitted only for fully vaccinated passengers.
Passengers are required to submit their travel plan and proof of
vaccination using the Arrive CAN app prior to arrival
Unvaccinated Canadian citizens and residents are allowed to enter
Canada but must self-quarantine for 14 days.
A negative COVID-19 test is issued no later than 3 days prior to arrival
for unvaccinated passengers
Customer: Ok I prepare it
Travel agent: OK, can I book an economy class round trip ticket, give
me your passport.
Customer: Yes! you can confirm the Ticket. Do you have a credit card
facility available?
Travel Agent: Yes, you can swipe the card and deposit your desired
amount.
Customer: Yes. I have a company credit card.
Travel agent: Yes, no problem, you can use any card.
Travel Agent: Well you can sign here. Ms. You can now travel with a
smart bag' on Air Canada. There are special instructions for traveling
with a bag that has built-in charging, location tracking, or other battery-
powered technology.
Customer: OK, besides what are any necessary instructions about the
goods?
Travel Agent: If you are traveling with an infant on your lap, you can
bring 1 additional standard bag for your baby's luggage, all other
baggage rules are strictly enforced. All bags over the maximum size will
need to be checked, and additional checked baggage charges may apply
Customer: Thanks for the information
4. Travel agent
have already been working as a travel agent for 8 years. Before I worked as a A manager friend of in 2 mine small asked IT
I
company. but then the company went bankrupt, SOI had to look for a new work
me ifI wanted to work in tourist business because traveled lot, could Speak foreign languages,
I
loved t to work with people and Iwas a very responsible person. For 2 months I had worked as an assistant
of an experienced manager. 1 helped her with paperwork, with filling questionnaires for visas. My duties
were to find the most suitable place for holiday for my customers. Twice a year I go to a fam trip - the
a
time when lots of travel agents are visiting the hotels in different countries wvith the tour operator. I read
lots of books about different countries, cities, traditions. Travel agents are required to have an extensive
to
knowledge of the world. I always inform my customers about local laws, climate, travel documentations
and other things according to their destinations. Well, being a travel agent is not only a pleasure, we have
a huge responsibility for every customer, because we should do all paperwork without any mistakes, we
are responsible for filling the docs for visas, for booking the flights and accommodations, for planning all
the details from the time of leaving home tillthe time of returning. But even though I do love my work.
5. ROOM SERVICE AT A HOTEL
Can I help you?
Good morning. This is room 365. Could you send breakfast to my room, please?
Certainly, madam. What would you like to have?
⁃ A glass of orange juice, one serving of bacon and eggs, a toast with some butter
and marmalade and a cup of black coffee, please. How long will it take?
- Well, about 15 minutes
That would be fine. I'm going to take a nap after breakfast. So is it possible to get
a wake-up call at noon, please?
Sure. I'II call you at 12 o'clock. Would you like anything else?
Yes. I'd like to know which floor the swimming-pool is here
The swimming-pool, the sauna and the gym are on the first floor.
Great. Thanks. And do you have laundry service? Could you send someone to pick
up the laundry from my room?
Sure. I'll ask the housekeeping staff to pick it up right now.
Sounds good. And another thing is - my room is quite messy. Could you, please,
clean it and change the bed sheets?
OK. We shall do it after lunch then.
Thank you very much. Is it possible to have an extra blanket, please? It was quite
cold at night.
No problem, madam. I'll send it to your room right now.
Thanks a lot. I appreciate your help.
You are welcome