5.1 What problems de ? Brainstorm ideas. Now read five conve к вконтакте mployees and match them with the following the options are not necessary. a. Guest forgets razor and shaving cream b. Sheets are dirty c. Mini-bar is empty d. e. f. g. More coathangers are needed Guest needs a hair dryer Not enough hot water No bulb in bedside lamp Conversation 1 Guest Hello, recepltion, this is room 329. We've managed to empty the mini-bar. Could you get someone to restock it, please? Reception Certainly, madam. Is there anything in particular you need? Guest Yes, a bit of everything really, especially plenty of whisky and coke. Thank you. Reception I'll send someone up right away. Guest Conversation 2 Guest Hello, reception, I'm afraid I've forgotten my hair dryer. I wonder if you could send one up to my room? Reception Well, madam, there should be one in your room. Have you had a look in the bathroom, by the basin? Guest Yes, and I can't see one. Reception I'm sorry about that. I'll see to it immediately. And your room number, please? Guest Room 309. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 4 Guest Hello, is that reception? Reception Speaking. 31 Guest My wife and I have rather a lot of clothes and we need some more coat hangers. We're in room 438. Reception I'll get someone to bring some up at once. Conversation 5 Guest Oh, hello, is that reception? Look, I've forgotten all my shaving stuff. Can I get a razor and some shaving cream, please? Reception Yes, we can provide all these items. If you would like to contact housekeeping they will be able to help you. Just dial 121. Guest Oh, 121, I see … thank you. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 4 Guest Hello, is that reception? Reception Speaking. 31 Guest My wife and I have rather a lot of clothes and we need some more coat hangers. We're in room 438. Reception I'll get someone to bring some up at once. Conversation 5 Guest Oh, hello, is that reception? Look, I've forgotten all my shaving stuff. Can I get a razor and some shaving cream, please? Reception Yes, we can provide all these items. If you would like to contact housekeeping they will be able to help you. Just dial 121. Guest Oh, 121, I see … thank you. 5.4 Look at these problems, what would you say? Write your answer. l. Guest We need some more towels in the bathroom. Reception 2. Guest I need to sew some buttons on to a shirt. Reception 32

Question 1

Задача Задача №2283237

А

Аноним

19 ноября 2024 11:04 · публичный вопрос

А

Аноним 19 ноября 2024 11:04

5.1 What problems de ? Brainstorm ideas. Now read five conve к вконтакте mployees and match them with the following the options are not necessary. a. Guest forgets razor and shaving cream b. Sheets are dirty c. Mini-bar is empty d. e. f. g. More coathangers are needed Guest needs a hair dryer Not enough hot water No bulb in bedside lamp Conversation 1 Guest Hello, recepltion, this is room 329. We've managed to empty the mini-bar. Could you get someone to restock it, please? Reception Certainly, madam. Is there anything in particular you need? Guest Yes, a bit of everything really, especially plenty of whisky and coke. Thank you. Reception I'll send someone up right away. Guest Conversation 2 Guest Hello, reception, I'm afraid I've forgotten my hair dryer. I wonder if you could send one up to my room? Reception Well, madam, there should be one in your room. Have you had a look in the bathroom, by the basin? Guest Yes, and I can't see one. Reception I'm sorry about that. I'll see to it immediately. And your room number, please? Guest Room 309. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 4 Guest Hello, is that reception? Reception Speaking. 31 Guest My wife and I have rather a lot of clothes and we need some more coat hangers. We're in room 438. Reception I'll get someone to bring some up at once. Conversation 5 Guest Oh, hello, is that reception? Look, I've forgotten all my shaving stuff. Can I get a razor and some shaving cream, please? Reception Yes, we can provide all these items. If you would like to contact housekeeping they will be able to help you. Just dial 121. Guest Oh, 121, I see … thank you. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 4 Guest Hello, is that reception? Reception Speaking. 31 Guest My wife and I have rather a lot of clothes and we need some more coat hangers. We're in room 438. Reception I'll get someone to bring some up at once. Conversation 5 Guest Oh, hello, is that reception? Look, I've forgotten all my shaving stuff. Can I get a razor and some shaving cream, please? Reception Yes, we can provide all these items. If you would like to contact housekeeping they will be able to help you. Just dial 121. Guest Oh, 121, I see … thank you. 5.4 Look at these problems, what would you say? Write your answer. l. Guest We need some more towels in the bathroom. Reception 2. Guest I need to sew some buttons on to a shirt. Reception 32

Answer

5.1 Problems Identification Based on the conversations, here are the identified problems:

Mini-bar is empty
Guest needs a hair dryer
Sheets are dirty
More coat hangers are needed
Guest forgets razor and shaving cream

Matching Conversations with Problems

Conversation 1: Mini-bar is empty
Conversation 2: Guest needs a hair dryer
Conversation 3: Sheets are dirty
Conversation 4: More coat hangers are needed
Conversation 5: Guest forgets razor and shaving cream

5.4 Example Responses to New Problems

Guest: We need some more towels in the bathroom.
Reception: Certainly, I will have someone bring extra towels to your room right away. What is your room number, please?
Guest: I need to sew some buttons onto a shirt.
Reception: I believe we can assist you with that. Would you like me to send someone from housekeeping with a sewing kit, or do you prefer to come to the reception to borrow one?

Question 2

5.1 What problems de ? Brainstorm ideas. Now read five conve к вконтакте mployees and match them with the following the options are not necessary. a. Guest forgets razor and shaving cream b. Sheets are dirty c. Mini-bar is empty d. e. f. g. More coathangers are needed Guest needs a hair dryer Not enough hot water No bulb in bedside lamp Conversation 1 Guest Hello, recepltion, this is room 329. We've managed to empty the mini-bar. Could you get someone to restock it, please? Reception Certainly, madam. Is there anything in particular you need? Guest Yes, a bit of everything really, especially plenty of whisky and coke. Thank you. Reception I'll send someone up right away. Guest Conversation 2 Guest Hello, reception, I'm afraid I've forgotten my hair dryer. I wonder if you could send one up to my room? Reception Well, madam, there should be one in your room. Have you had a look in the bathroom, by the basin? Guest Yes, and I can't see one. Reception I'm sorry about that. I'll see to it immediately. And your room number, please? Guest Room 309. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 4 Guest Hello, is that reception? Reception Speaking. 31 Guest My wife and I have rather a lot of clothes and we need some more coat hangers. We're in room 438. Reception I'll get someone to bring some up at once. Conversation 5 Guest Oh, hello, is that reception? Look, I've forgotten all my shaving stuff. Can I get a razor and some shaving cream, please? Reception Yes, we can provide all these items. If you would like to contact housekeeping they will be able to help you. Just dial 121. Guest Oh, 121, I see … thank you. Conversation 3 Guest Look, I've just arrived in the room, and I don't know what's happened, but the sheets are dirty. Can you change them, please? Reception Oh, I'm very sorry, that shouldn't happen. What room are you in? Guest 709. Reception I'll contact housekeeping now. Conversation 4 Guest Hello, is that reception? Reception Speaking. 31 Guest My wife and I have rather a lot of clothes and we need some more coat hangers. We're in room 438. Reception I'll get someone to bring some up at once. Conversation 5 Guest Oh, hello, is that reception? Look, I've forgotten all my shaving stuff. Can I get a razor and some shaving cream, please? Reception Yes, we can provide all these items. If you would like to contact housekeeping they will be able to help you. Just dial 121. Guest Oh, 121, I see … thank you. 5.4 Look at these problems, what would you say? Write your answer. l. Guest We need some more towels in the bathroom. Reception 2. Guest I need to sew some buttons on to a shirt. Reception 32

Answer

**5.1 Problems Identification** Based on the conversations, here are the identified problems: 1. Mini-bar is empty 2. Guest needs a hair dryer 3. Sheets are dirty 4. More coat hangers are needed 5. Guest forgets razor and shaving cream **Matching Conversations with Problems** - **Conversation 1:** Mini-bar is empty - **Conversation 2:** Guest needs a hair dryer - **Conversation 3:** Sheets are dirty - **Conversation 4:** More coat hangers are needed - **Conversation 5:** Guest forgets razor and shaving cream --- **5.4 Example Responses to New Problems** 1. **Guest:** We need some more towels in the bathroom. **Reception:** Certainly, I will have someone bring extra towels to your room right away. What is your room number, please? 2. **Guest:** I need to sew some buttons onto a shirt. **Reception:** I believe we can assist you with that. Would you like me to send someone from housekeeping with a sewing kit, or do you prefer to come to the reception to borrow one?