Task 1. Study the vocabulary. Booking a Hotel: Reservation: The act of securing a room or accommodation for a specific period. Check Availability: To inquire if rooms are free or vacant for a particular date or duration. Room Types: Different categories of rooms available, such as single, double, suite, etc. Amenities: Facilities and services provided by the hotel, like Wi-Fi, gym, pool, etc. Rates: The cost or price for staying in a hotel room for a night or a specified period. Booking Confirmation: Verification of a reserved room by the hotel, often sent via email or confirmation number. Cancellation Policy: The guidelines and rules regarding canceling a reservation without penalty. Early Check-In: Arriving at the hotel before the standard check-in time. Late Check-Out: Staying in the room past the standard check-out time. Front Desk/Reception: The area where guests check-in and check-out, and where inquiries are handled. Reservation Details: Specifics about the reservation, including dates, room type, number of guests, etc. Credit Card Guarantee: Providing credit card information to secure the booking. No-Show: Failing to arrive at the hotel for a reserved stay without canceling the reservation. Room Service: Hotel staff providing food, beverages, or services to the room. Concierge: Hotel staff who assist guests with various services, such as booking tours, transportation, etc. Housekeeping: The department responsible for cleaning and maintaining hotel rooms. Lobby: The entrance area of the hotel where guests often wait or relax. Invoice/Bill: A detailed list of charges for the stay that guests settle upon check-out. Key Card/Room Key: Electronic or physical card used to access the room. Valet Parking: A service where hotel staff park guests' vehicles. Check-In at the Hotel: Check-In Time: The designated time when guests can access their rooms. Identification: Providing a passport, ID, or driver's license as proof of identity. Registration Form: A document guests fill out upon arrival with personal details for hotel records. Room Allocation: Assigning a specific room to a guest upon check-in. Welcome Package: Information provided by the hotel about services, amenities, and local attractions. Deposit: An amount guests may need to pay upfront or authorize on a credit card for incidental expenses. Room Tour: An overview of the room amenities and features provided by hotel staff. Check-In Procedure: The process guests follow to formally register and obtain their room keys. Key Drop: The process of returning room keys to the front desk during check-out. Room Upgrade: Moving to a higher category or better-equipped room upon availability.
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29 января 2025 16:20
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