How can you make a good first impression on visitors? Use the words to answer the question. to make a visitor feel welcomed/to greet a visitor/to sign in/to introduce oneself/ to smile/ to explain one's title/ to make a small talk 5. Read the dialogue and complete the conversation. Then listen and check. Receptionist: Hello, you 1(два слова) __ Mr. Siriski.  I'm Susan, Ms. Carey's receptionist. Visitor: Hi, nice to meet you, Susan. Receptionist: I can 2 (три слова) and give you a visitor's pass. Ms. Carey will arrive soon. Would you like some 3 (одно слово)_ ? Visitor: Yes, please. This is a nice office. Receptionist: Yes, Ms. Carey likes to have art and color. How was your 4 (одно слово) ___ ? Visitor: Rough. We hit some bad weather. Receptionist: 5 (три слова) __ we have had bad weather, too. Visitor: London 6 (два слова) but I still love this city.

### How to Make a Good First Impression on Visitors To answer the question on how to make a good first impression on visitors using the provided words, we should consider key aspects of hospitality and communication that can create a welcoming atmosphere. ### Step-by-Step Breakdown of the Dialogue #### Complete the Conversation Here's how you would complete the conversation using the prompts and words specified: **Receptionist:** Hello, you **(1) **are visiting** Mr. Siriski. I'm Susan, Ms. Carey's receptionist. **Visitor:** Hi, nice to meet you, Susan. **Receptionist:** I can **(2) **sign you in** and give you a visitor's pass. Ms. Carey will arrive soon. Would you like some **(3) **coffee**? **Visitor:** Yes, please. This is a nice office. **Receptionist:** Yes, Ms. Carey likes to have art and color. How was your **(4) **journey**? **Visitor:** Rough. We hit some bad weather. **Receptionist:** **(5) **I’m sorry to hear** we have had bad weather, too. **Visitor:** London **(6) **is beautiful** but I still love this city. ### Explanation of the Conversation 1. **Greeting the Visitor** - The receptionist starts by greeting the visitor and addressing them by name, which helps to make the visitor feel welcomed. 2. **Assisting with Registration** - Offering to "sign you in" provides clarity and establishes a helpful tone for the conversation. 3. **Offering Refreshments** - Asking if the visitor would like coffee is a nice gesture, making it feel more hospitable and relaxed. 4. **Engaging in Small Talk** - The discussion about the visitor's journey and the reference to the weather is an excellent way to keep the conversation flowing and create rapport. 5. **Apologizing for the Weather** - This shows empathy and acknowledges shared experiences, further enhancing the connection between the receptionist and visitor. 6. **Cultural Appreciation** - The visitor's comments about London demonstrate appreciation for the city, offering an opportunity to discuss and relate further. ### Key Takeaways - **Warm Greetings:** Always greet and introduce yourself to make the visitor feel at ease. - **Hospitality:** Offer refreshments and assistance to show that you care about their comfort. - **Engage in Small Talk:** Ask questions to encourage conversation and build rapport. - **Empathy and Shared Experiences:** Acknowledge the visitor's experiences to create a connection. This approach will help ensure that the visitor feels welcomed and valued, making a positive first impression.