Read this article from an office magazine, Then, choose the correct answers." I What is the article about? A using a multi-line telephone system B tips for correcting mistakes at work C a guide to taking a telephone message D polite ways to answer the telephone 2 Why is it important to repeat the caller's personal information? A to find out what action the caller wants B to find possible problems with the information C to alert the caller when to expect a call back D to make sure that the caller has the correct information 3 What can't you do when all the office phone lines are busy? A put the caller on hold B call the caller back later C take a message D put the caller through to someone else