Guess the words by the definitions. 1. A part of the computer that reads and writes data on discs, like CDs or DVDs. ________________ 2. The physical parts of a computer, like the keyboard, monitor, and mouse. _____________ 3. A device with keys that you use to type on a computer. _______________ 4. The part of the computer that stores information and helps it run programs. _______________ 5. A small device that you move with your hand to control the computer screen. ______________ 6. Software that tells the computer what to do, like games or word processors. ___________________ 7. The part of the computer that shows images and text; it is where you see what you are working on. Read the dialogue, fill in the blanks and answer the questions: downloaded, turned, crashed, ran out of, provider, reboot Liam: Hey, Simon! What's wrong with your computer? Simon: I think I have a virus. It won't even start up. Liam: Wow, that's not good. Have you tried anything? Simon: I don't know what to do. My screen has frozen. So I _______ it off and on again. But nothing changes. Liam: Is there any important information on the computer? Simon: No, just some _____________ music from last night. Liam: That could be where the virus came from. Did you run a proper search before downloading them? Simon: No, I didn't want to waste time. And now see where it got me... Liam: Well, it happens sometimes. Don't worry too much. If you've lost files, is there an external hard drive or cloud storage of some kind? Simon: Yeah, but I'm not very tech-savvy. I can't connect to the Internet without my laptop. Can you help? Liam: Sure, let's get started. First things first, we'll need to call your internet service _________ to troubleshoot the issue. They'll be able to give us instructions on how to fix it. Simon: Alright, I'll give them a call then. Thanks for helping me out. Liam: No worries. We're friends, right? Now, while you wait for them to pick up, why don't you ________ the system? Sometimes that does the trick. Simon: Okay, I'll try that. Oh no, I clicked on something and deleted a file by mistake! Liam: Don't worry, buddy. Did you back up everything already? Simon: Yeah, I've got most of my stuff saved on an external hard drive. Phew. Let me reboot quickly. Oh great, it's working again. Liam: Awesome! So glad I could help. Simon: Thanks, Liam. You're a lifesaver. My computer ______ and you fixed it in just a few minutes. How can I ever repay you? Liam: Just be more careful next time. And maybe invest in some good anti-virus software to do a full scan once in a while. That'll prevent another virus from attacking your system. Simon: Yeah, definitely. Lesson learned, for sure. Oh, look at that, my printer ____________ ink too. Talk about bad luck... Liam: Ha ha, well at least we managed to save your computer. Sorry about your ink though. 1. What problem was Simon experiencing with his computer? ________________________________ 2. What steps did Simon take to try and fix the issue before contacting Liam? _____________________ 3. What important information did Simon mention was stored on his computer? _____________________ 4. What advice did Liam give Simon about downloading music in the future? ________________________ 5. How did Liam suggest Simon could recover any lost files? _________________________________ 6. What steps did Liam and Simon take to troubleshoot the computer issue? ________________________