Listen again and complete the conversation. M: To be honest, yes, there are a number of issues. S: I'm sorry! What did I do? M: 1 ______________ _______________ you opened a letter that was marked "confidential". S: Oh, right. I just wasn't paying attention at first. But I didn't read anything. M: That's 2 ___________ ____________ ____________ . You need to focus on what you're doing. S: It won't happen again. M: 3 _________ __________ __________ __________ . But that's not all. None of today's letters were stamped with the correct date. S: I can't believe I forgot that. I don't know what I was thinking. M: I want you to go through all of today's mail again and fix it. I 4 _________ __________ this kind of disorganized behavior in my office. S: I understand. I'll grab the mail log and 5 _________ __________ __________ __________ . M: And Charles, 6 _________ __________ __________ , please get it right the first time. S: I won't 7 _________ __________ __________ again, I promise.

Давайте разберёмся с недостающими фразами в диалоге. Основная идея здесь — завершить разговор в соответствии с контекстом. ### Завершение диалога: 1. **1: I’m afraid that** (Мне жаль, что) Полный фрагмент: "M: To be honest, yes, there are a number of issues. S: I'm sorry! What did I do? M: I'm afraid that you opened a letter that was marked "confidential"." **Объяснение**: Использование "I'm afraid that" указывает на то, что говорящий сообщает плохую новость. 2. **2: really not acceptable.** Полный фрагмент: "M: That's really not acceptable. You need to focus on what you're doing." **Объяснение**: Здесь выражается недовольство действиями собеседника. 3. **3: understand your frustration,** Полный фрагмент: "M: I understand your frustration, but that's not all. None of today's letters were stamped with the correct date." **Объяснение**: Эта фраза показывает понимание собеседника, несмотря на его ошибки. 4. **4: can’t tolerate** Полный фрагмент: "M: I can’t tolerate this kind of disorganized behavior in my office." **Объяснение**: Использование "can’t tolerate" обозначает, что говорящий не может принять такое поведение. 5. **5: will correct everything right away.** Полный фрагмент: "S: I understand. I'll grab the mail log and will correct everything right away." **Объяснение**: Фраза показывает готовность исправить ошибки немедленно. 6. **6: I expect you to** Полный фрагмент: "M: And Charles, I expect you to get it right the first time." **Объяснение**: Эта часть указывает на ожидания говорящего по отношению к собеседнику. 7. **7: let it happen** Полный фрагмент: "S: I won't let it happen again, I promise." **Объяснение**: здесь собеседник выражает обещание не повторять ошибок. ### Итого: Получившийся заполненный диалог: ``` M: To be honest, yes, there are a number of issues. S: I'm sorry! What did I do? M: I'm afraid that you opened a letter that was marked "confidential". S: Oh, right. I just wasn't paying attention at first. But I didn't read anything. M: That's really not acceptable. You need to focus on what you're doing. S: It won't happen again. M: I understand your frustration, but that's not all. None of today's letters were stamped with the correct date. S: I can't believe I forgot that. I don't know what I was thinking. M: I want you to go through all of today's mail again and fix it. I can’t tolerate this kind of disorganized behavior in my office. S: I understand. I'll grab the mail log and will correct everything right away. M: And Charles, I expect you to get it right the first time. S: I won't let it happen again, I promise. ``` ### Резюме: Такой диалог помогает понять, как правильно выражать недовольство и ожидания на рабочем месте. Momente, такие как "I'm afraid that" и "I can’t tolerate", помогают оформить обратную связь таким образом, чтобы она была конструктивной.