Read the dialogue and act it out. A: Amy, l know you work on reception at the sports centre, but what does it involve? B: Well, l handle all customer bookings and answer enquiries over the phone or face-to-face. Occasionally l also have to deal with complaints from members of the public, and if there’s a problem, l’m the one who has to solve it. A: So it’s not just clerical duties, then? B: Oh, no. Some weekends l’m in charge of the whole centre, and in an emergency it’s my job to make sure that everyone is safe. I have a lot of responsibilities.

**Scene: A casual conversation at a café. A and B are seated at a table with drinks.** **A:** (leaning forward, curious) Amy, I know you work on reception at the sports centre, but what does it involve? **B:** (smiling) Well, I handle all customer bookings and answer enquiries over the phone or face-to-face. Occasionally I also have to deal with complaints from members of the public, and if there’s a problem, I’m the one who has to solve it. **A:** (raising an eyebrow) So it’s not just clerical duties, then? **B:** (shaking her head) Oh, no. Some weekends I’m in charge of the whole centre, and in an emergency it’s my job to make sure that everyone is safe. I have a lot of responsibilities. **(They both take a sip of their drinks, A looking impressed.)** **A:** (nodding) Wow, I had no idea it was such a big role. Sounds challenging, but also rewarding! **B:** (enthusiastic) It definitely is! I love interacting with the customers and ensuring everything runs smoothly.