PROFESSIONS IN HOSPITALITY There are various professions in hospitality business. One of the most important is the profession of the receptionist| who works in the front office of a hotel. The receptionist is in charge of the check-in, She meets and greets guests, registers them and assigns assigns rooms roomtis to w them. Her main duty is to provide the brief and convenient check- in The procedure receptionist must help guests do the hotel formalities. ot She cae asks nete the the guest guest to to fill in a registration card and to sign it. She also answers the phone and takes messages for the hotel guests. The receptionist also provides the check-out formalities The concierge must help the guests with the information about the hotel, the city and make travel arrangements. She must be knowledgeable, fluent in many foreign languages and have an outgoing personality. Fluency in English, French and German is a must for her Besides, she must be computer literate, have a pleasant telephone manner and a positive helpful attitude. She actually acts as a travel agent: she books flights, tours and visits The concierge must help guests in all ways. The hotel manager is just a professional hotelier. For the hotel guests the hotel manager is the host who must offer hospitality to the guests For the hotel staff he is the person who must establish the policy of the hotel and its operations. There may be different |management positions in a hotel: the assistant manager, the resident manager, the night manager The assistant manager helps the manager and manages the hotel when the manager is not present The resident manager permanently lives in the hotel. The night manager is on duty during the night 3axanne 2. OTBetbre Ha BoupocbI: 1, Which is the most important profession in the hotel business? 2. What are the duties of the receptionist? 3. What must a concierge do? 4. What kind of person is the concierge? 5. Who is the hotel manager for the guests? 6. What is he for the hotel staff? 7. Who establishes the policy of the hotel? 8. Which are the major management positions in hospitality? 9. What do these managers do? 3apanne 3. BcTaBLtE E MponycKH monxonsmne coba H3 cnncka. Ilpen.ozeHus nepeBenre: on duty, assistant, books, assigns, lo fill in, convenient, computer literate, establish the policy; management positions, I.The receptionist meets and grcets guests, registers them and... rooms to them 2.Her main dulyisto provide the briefand.. check-in procedure. 3.The receptionist asksthe guest..a registration card and to sign it. 4. Besidcs, the concierge mustbe... have a pleasant yrpm teldphone manner manner and anda a positivc helpfl atlilude. 5.The concierge actually acts as a travel agent, she.. flights, tours and visits. 6. For the hotel stafrhe is the person who must... ofthe hotel and its operations 1. There may be different.in a hotel: the assistant manager, the resident manager the night manager. .The.. manager helps the manager and manages the hptel when the manager s no present 9. The night manager is. during the night Задание 5. Переведите следующие предложения с русского на английский І, Одна из самых важных профессий в гостеприимстве — это профессия администратора по приему гостей, который работает в лобби отеля. Администратор твечает за регистрацию гостей. Она встречает, приветствует гостей, регистрирует их 1 отводит им комнаты. Ее главная обязанность — обеспечить быструю и удобную процедуру регистрации гостей в отеле. Консьерж должна помогать гостям с информацией об отеле, городе, а также способствовать приобретении билетов Она должна быгь знающей, бегло говорить на многих иностранных языках и быть общительным человеком. Говорить бегло на английском, французском, немецком языках ее обязанность. Она на самом деле работает как тур агент. Она заказывает рейсы, туры посещение и достопримечательностей. . Менеджер отеля — это профессиональный хотельер. Для гостей отеля _ он гостеприимный хозяин, который должен предлагать хорошший прием гостям 4. Для служащих отеля — он человек, который устанавливает политику отеля и его деятельность Задание 5. Сопоставьте начало и конец предложений: . The receptionist is fa) guests do the hotel formalities The receptionist must help u b)provides the check-in formalities .The receptionist asksr lc)the guests with thelinformation about the hotel the city and make travel arrangements ypy d)in charge ofthe check-in The receptionist The concierge must help е) be knowledgeable. fluent in many foreign languages and have ar outgoing personality. s.The concierge must berp lftofllin aregistratign card andto signit .The concierge mustu yg) computer literate,have a plcasant telephonc manner and a positivehelpfiul attitude The hotel managerpygty h)the host who must ofter hospiality to his guests ).The hotel manager must establish_ i)is.just a profesiomal hotelier I0. The hotel manageris qrgg j)the policy ofthe hotel andits operatior

### Профессии в гостиничном бизнесе В гостиничном бизнесе существует множество профессий, каждая из которых играет важную роль в создании комфортного и приятного пребывания гостей. Рассмотрим несколько ключевых профессий, таких как администратор, консьерж и менеджер отеля. #### 1. Рецепционист **Основные обязанности:** - Встреча и приветствие гостей. - Регистрация гостей и распределение им комнат (назначение). - Обеспечение удобной и быстрой процедуры регистрации (check-in). - Помощь гостям в выполнении формальностей (формы регистрации). - Ответы на телефонные звонки и передача сообщений для гостей. - Обеспечение процедуры выезда (check-out). #### 2. Консьерж **Основные обязанности:** - Предоставление информации о гостинице и городе. - Содействие в организации поездок и мероприятий. - Бронирование билетов, экскурсий и других услуг. **Требования к консьержу:** - Знание нескольких иностранных языков (обязательно английский, французский и немецкий). - Умение работать с компьютером. - Приятный голос и позитивное отношение к работе. #### 3. Менеджер отеля **Роль менеджера отеля:** - Для гостей он является хозяином, предоставляющим высокое качество обслуживания. - Для персонала он устанавливает политику и правила работы отеля. #### Управленческие позиции в гостиничном бизнесе: - **Помощник менеджера:** помогает менеджеру и управляет отелем в его отсутствие. - **Резидент-менеджер:** проживает в гостинице и управляет ею на постоянной основе. - **Ночной менеджер:** работает в ночное время, обеспечивая безопасность и комфорт гостей. ### Ответы на вопросы 1. **Which is the most important profession in the hotel business?** The most important profession in the hotel business is the receptionist. 2. **What are the duties of the receptionist?** The receptionist meets guests, registers them, assigns rooms, provides check-in procedures, helps with hotel formalities, answers phones, and manages check-out. 3. **What must a concierge do?** A concierge must provide guests with information about the hotel and the city and help with travel arrangements. 4. **What kind of person is the concierge?** A concierge should be knowledgeable, fluent in many foreign languages, and have an outgoing personality. 5. **Who is the hotel manager for the guests?** For the guests, the hotel manager is the host who offers hospitality. 6. **What is he for the hotel staff?** For the hotel staff, the hotel manager establishes the policy and operations of the hotel. 7. **Who establishes the policy of the hotel?** The hotel manager establishes the policy of the hotel. 8. **Which are the major management positions in hospitality?** The major management positions in hospitality include assistant manager, resident manager, and night manager. 9. **What do these managers do?** These managers ensure the efficient operation of the hotel, assist in guest services, and manage the staff to provide high-quality service. ### Заполнение предложений 1. The receptionist meets and greets guests, registers them, and **assigns** rooms to them. 2. Her main duty is to provide the brief and **convenient** check-in procedure. 3. The receptionist asks the guest **to fill in** a registration card and to sign it. 4. Besides, the concierge must be **knowledgeable, fluent in many foreign languages and have a pleasant telephone manner** and a positive helpful attitude. 5. The concierge actually acts as a travel agent; she **books** flights, tours, and visits. 6. For the hotel staff, he is the person who must **establish the policy** of the hotel and its operations. 7. There may be different **management positions** in a hotel: the assistant manager, the resident manager, the night manager. 8. The **assistant** manager helps the manager and manages the hotel when the manager is not present. 9. The night manager is **on duty** during the night. ### Перевод предложений 1. One of the most important professions in hospitality is the profession of the receptionist, who works in the front office of a hotel. The receptionist is responsible for the registration of guests. 2. She meets and greets guests, registers them, and assigns them rooms. Her main duty is to provide a quick and convenient check-in procedure for guests at the hotel. 3. The concierge must help guests with information about the hotel, the city, and facilitate ticket purchases. She must be knowledgeable, fluent in many foreign languages, and have an outgoing personality. Speaking fluently in English, French, and German is her responsibility. 4. She actually works as a travel agent. She books flights, tours, and visits to attractions. 5. The hotel manager is a professional hotelier. For hotel guests, he is the hospitable host who must offer good hospitality to guests. 6. For hotel staff, he is the person who establishes the policy of the hotel and its operations. #### Сопоставление предложений 1. The receptionist is **(d)** in charge of the check-in. 2. The receptionist must help guests do the hotel formalities **(a)**. 3. The receptionist asks the guest **(s)** to fill in a registration card and to sign it. 4. The concierge must help the guests with the information about the hotel, the city and make travel arrangements **(c)**. 5. The concierge must be **(e)** knowledgeable, fluent in many foreign languages and have an outgoing personality. 6. The concierge actually acts as a travel agent; she **(b)** books flights, tours and visits. 7. For the hotel staff, he is the person who must **(h)** offer hospitality to his guests. 8. The hotel manager **(i)** is just a professional hotelier. 9. The hotel manager must establish **(j)** the policy of the hotel and its operations.