PROFESSIONS IN HOSPITALITY There are various professions in hospitality business. One of the most important is the profession of the receptionist| who works in the front office of…

Профессии в гостиничном бизнесе

В гостиничном бизнесе существует множество профессий, каждая из которых играет важную роль в создании комфортного и приятного пребывания гостей. Рассмотрим несколько ключевых профессий, таких как администратор, консьерж и менеджер отеля.

1. Рецепционист

Основные обязанности:

• Встреча и приветствие гостей.
• Регистрация гостей и распределение им комнат (назначение).
• Обеспечение удобной и быстрой процедуры регистрации (check-in).
• Помощь гостям в выполнении формальностей (формы регистрации).
• Ответы на телефонные звонки и передача сообщений для гостей.
• Обеспечение процедуры выезда (check-out).

2. Консьерж

Основные обязанности:

• Предоставление информации о гостинице и городе.
• Содействие в организации поездок и мероприятий.
• Бронирование билетов, экскурсий и других услуг.

Требования к консьержу:

• Знание нескольких иностранных языков (обязательно английский, французский и немецкий).
• Умение работать с компьютером.
• Приятный голос и позитивное отношение к работе.

3. Менеджер отеля

Роль менеджера отеля:

• Для гостей он является хозяином, предоставляющим высокое качество обслуживания.
• Для персонала он устанавливает политику и правила работы отеля.

Управленческие позиции в гостиничном бизнесе:

• Помощник менеджера: помогает менеджеру и управляет отелем в его отсутствие.
• Резидент-менеджер: проживает в гостинице и управляет ею на постоянной основе.
• Ночной менеджер: работает в ночное время, обеспечивая безопасность и комфорт гостей.

Ответы на вопросы

1. Which is the most important profession in the hotel business?
   The most important profession in the hotel business is the receptionist.

2. What are the duties of the receptionist?
   The receptionist meets guests, registers them, assigns rooms, provides check-in procedures, helps with hotel formalities, answers phones, and manages check-out.

3. What must a concierge do?
   A concierge must provide guests with information about the hotel and the city and help with travel arrangements.

4. What kind of person is the concierge?
   A concierge should be knowledgeable, fluent in many foreign languages, and have an outgoing personality.

5. Who is the hotel manager for the guests?
   For the guests, the hotel manager is the host who offers hospitality.

6. What is he for the hotel staff?
   For the hotel staff, the hotel manager establishes the policy and operations of the hotel.

7. Who establishes the policy of the hotel?
   The hotel manager establishes the policy of the hotel.

8. Which are the major management positions in hospitality?
   The major management positions in hospitality include assistant manager, resident manager, and night manager.

9. What do these managers do?
   These managers ensure the efficient operation of the hotel, assist in guest services, and manage the staff to provide high-quality service.

Заполнение предложений

1. The receptionist meets and greets guests, registers them, and assigns rooms to them.
2. Her main duty is to provide the brief and convenient check-in procedure.
3. The receptionist asks the guest to fill in a registration card and to sign it.
4. Besides, the concierge must be knowledgeable, fluent in many foreign languages and have a pleasant telephone manner and a positive helpful attitude.
5. The concierge actually acts as a travel agent; she books flights, tours, and visits.
6. For the hotel staff, he is the person who must establish the policy of the hotel and its operations.
7. There may be different management positions in a hotel: the assistant manager, the resident manager, the night manager.
8. The assistant manager helps the manager and manages the hotel when the manager is not present.
9. The night manager is on duty during the night.

Перевод предложений

1. One of the most important professions in hospitality is the profession of the receptionist, who works in the front office of a hotel. The receptionist is responsible for the registration of guests.
2. She meets and greets guests, registers them, and assigns them rooms. Her main duty is to provide a quick and convenient check-in procedure for guests at the hotel.
3. The concierge must help guests with information about the hotel, the city, and facilitate ticket purchases. She must be knowledgeable, fluent in many foreign languages, and have an outgoing personality. Speaking fluently in English, French, and German is her responsibility.
4. She actually works as a travel agent. She books flights, tours, and visits to attractions.
5. The hotel manager is a professional hotelier. For hotel guests, he is the hospitable host who must offer good hospitality to guests.
6. For hotel staff, he is the person who establishes the policy of the hotel and its operations.

Сопоставление предложений

1. The receptionist is (d) in charge of the check-in.
2. The receptionist must help guests do the hotel formalities (a).
3. The receptionist asks the guest (s) to fill in a registration card and to sign it.
4. The concierge must help the guests with the information about the hotel, the city and make travel arrangements (c).
5. The concierge must be (e) knowledgeable, fluent in many foreign languages and have an outgoing personality.
6. The concierge actually acts as a travel agent; she (b) books flights, tours and visits.
7. For the hotel staff, he is the person who must (h) offer hospitality to his guests.
8. The hotel manager (i) is just a professional hotelier.
9. The hotel manager must establish (j) the policy of the hotel and its operations.