professions in hospitality business. One of the most important is the profession of the receptionist who works in the front office of a hotel. The receptionist is in charge of the…

Professions in hospitality business. One of the most important is the profession of the receptionist who works in the front office of a hotel. The receptionist is in charge of the check-in. She meets and greets guests, registers them and assigns rooms to them. Her main duty is to provide the brief and convenient check-in procedure. The receptionist must help guests do the hotel formalities. She asks the guest to fill in a registration card and to sign it. She also answers the phone and takes messages for the hotel guests. The receptionist also provides the check-out formalities. The concierge must help the guests with the information about the hotel, the city and make travel arrangements. She must be knowledgeable, fluent in many foreign languages and have an outgoing personality. Fluency in English, French and German is a must for her. Besides, she must be computer literate, have a pleasant telephone manner and a positive helpful attitude. She actually acts as a travel agent: she books flights, tours and visits. The concierge must help guests in all ways. The hotel manager is just a professional hotelier. For the hotel guests the hotel manager is the host who must offer hospitality to the guests. For the hotel staff he is the person who must establish the policy of the hotel and its operations. There may be different management positions in a hotel: the assistant manager, the resident manager, the night manager. The assistant manager helps the manager and manages the hotel when the manager is not present. The resident manager permanently lives in the hotel. The night manager is on duty during the night. Задание 2. Ответьте на вопросы: По тексту выше 1. Which is the most important profession in the hotel business? 2. What are the duties of the receptionist? 3. What must a concierge do? 4. What kind of person is the concierge? 5. Who is the hotel manager for the guests? 6. What is he for the hotel staff? 7. Who establishes the policy of the hotel? 8. Which are the major management positions in hospitality? 9. What do these managers do?