Вот полностью заполненный диалог с подходящими выражениями:
Jon: Good morning, the Tech Store, this is Jon speaking.
Sara: (1) Can I speak to someone in Customer Services, please?
Jon: Er. Yes, of course, I’ll put you through.
Mark: Customer Services, Mark speaking, how can I help you?
Sara: I’m calling about your new Samsung DVD players. Don't have if you could tell me if you have any in stock?
Mark: I’ll just go and see. (4) Can you hold the line please?
Sara: Yes, no problem, I’ll wait.
Mark: Hello? I (5) can’t tell any on the shelves. I’ll need to check the order status on the computer. (6) Could you call me back?
Sara: Certainly. My name is Sara Hall and my telephone number is 0582 1067.
Mark: Sorry, (7) can I speak to you again? It’s a terrible line.
Sara: Is that better? (8) Can you hear me now?
Mark: Yes, that’s much better. (9) Could you repeat the number please?
Sara: Of course, It’s 0582 1067. I’ll be on this number all morning.
Mark: Sorry, (10) can’t tell you if we’ve got any DVDs in stock right now, but I’ll get back to you as soon as I have information. Was there anything else?
Sara: Er, yes, (11) could you send me a copy of your latest catalogue?
Mark: Of course, I’ll put one in the post to you today. What’s your address?
Sara: It’s 25 Ridley Lane, Lower...
Если нужно, я могу объяснить каждое вставленное выражение.