Задание1. Заполните пропуски словами из таблицы A. Our sincere apologies C. Referring to E. To make up for G. Please feel free to contact me again B. We are very sorry to hear about D. Yours sincerely F. Dear Ms Hale H.To resolve these issues From: ben.standing@psi.co.uk To: mh15@gmail.com Subject: Your letter (1)____________________, (2)____________________ your letter of 23 August, I would like to thank you for bringing this situation to our attention. (3)____________________ the problems with the quality and the late arrival of the fliers. Please accept (4)____________________ for this. Unfortunately, we have had some technical problems with our printers and delivery processes. We are working hard (5)____________________ at the moment. (6)____________________ our mistake, we would like to give you a full refund on this order. I would also like to offer you a 50% discount on your order for next year’s conference. (7)____________________if you have any other queries. (8)____________________, Ben Standing General Manager

Вот как заполнить пропуски и почему именно так: - (1) F — Dear Ms Hale Обращение в начале письма: стандартное приветствие в деловой переписке. - (2) C — Referring to Фраза “Referring to your letter of 23 August…” звучит естественно и формально в начале абзаца. - (3) B — We are very sorry to hear about Правильное продолжение: “We are very sorry to hear about the problems…” Это соответствует выражению сожаления по поводу проблемы. - (4) A — Our sincere apologies После просьбы принять извинения естественно продолжение: “Please accept our sincere apologies for this.” - (5) H — To resolve these issues Соединяет предложение: “We are working hard to resolve these issues at the moment.” - (6) E — To make up for Вводит компенсацию: “To make up for our mistake, we would like to give you a full refund…” - (7) G — Please feel free to contact me again Завершает предложение перед подписью: “Please feel free to contact me again if you have any other queries.” - (8) D — Yours sincerely Типичная формула прощания в деловой переписке. Полное письмо после подстановки: Dear Ms Hale, Referring to your letter of 23 August, I would like to thank you for bringing this situation to our attention. We are very sorry to hear about the problems with the quality and the late arrival of the fliers. Please accept our sincere apologies for this. Unfortunately, we have had some technical problems with our printers and delivery processes. We are working hard to resolve these issues at the moment. To make up for our mistake, we would like to give you a full refund on this order. I would also like to offer you a 50% discount on your order for next year’s conference. Please feel free to contact me again if you have any other queries. Yours sincerely, Ben Standing General Manager