Another dialogue
Anna: Good morning. Could I speak to Mr Green, please?
Mr Green: Mr Green speaking.
Anna: Mr Green, this is Anna from the King Street flat.
Mr Green: Hello, Anna. What’s up?
Anna: Well, there’s a problem with the flat. The tap in the kitchen is leaking.
Mr Green: Right. I’ll send the plumber over.
Anna: Thank you.
Key pattern
- Ask to speak to someone: Could I speak to …, please?
- Introduce yourself: This is … from …
- Describe the problem: There’s a problem with …
- Offer a solution: I’ll send the plumber over.
- Finish politely: Thank you.
Check: the problem is a leaking tap, so sending a plumber is logical.
