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The woman at the fast-food restaurant got tears in her eyes because she was …

1. insulted.

2. worried.

3. grateful to the author.

4. unhappy about her job.

Time to get off the phone

Last week, while I was trying to enjoy my manicure, I watched in horror as the two women across from me talked on their phones the entire time they were getting their nails done. They employed their head nods, eyebrow raises, and finger-pointing to instruct the manicurists on things like nail length and polish choices.

I really couldn’t believe it. I’ve had my nails done by the same two women for ten years. I know their names, their children’s names, and many of their stories. They know my name, my children’s names, and many of my stories. When I finally made a comment about the women on their cell phones, they both quickly averted their eyes. Finally, in a whisper, the manicurist said, “They don’t know. Most of them don’t think of us as people.”

On my way home, I stopped at Barnes & Noble to pick up a magazine. The woman ahead of me in line bought two books, applied for a new “reader card”, and asked to get one book gift-wrapped without getting off her cell phone. She plowed through the entire exchange without making eye contact or directly speaking to the young woman working at the counter. She never acknowledged the presence of the human being across from her.

After leaving Barnes & Noble, I went to a drive-through fast food restaurant to buy a Diet Coke. Right as I pulled up to the window, my cell phone rang. I wasn’t quite sure, but I thought it might be my son’s school calling, so I answered it. It wasn’t the school – it was someone calling to confirm an appointment.

In the short time it took me to say, “Yes, I’ll be at my appointment,” the woman and I had finished our soda-for-money transaction. I apologized to her the second I got off the phone.

I must have surprised her because she got huge tears in her eyes and said, “Thank you so much. You have no idea how humiliating it is sometimes. They don’t even see us.”

I don’t know how it feels for her, but I do know how it feels to be an invisible member of the service industry. I worked my way through undergrad and some of graduate school by waiting tables and bartending. I worked in a very nice restaurant that was close to campus and a hot spot for wealthy college kids and their parents. When the customers were kind and respectful, it was OK, but one ‘waiter as object’ moment could tear me apart. Unfortunately, I now see those moments happening all the time.

I see adults who don’t even look at their waiters when they speak to them. I see parents who let their young children talk down to store clerks. I see people rage and scream at receptionists, then treat the bosses/doctors/bankers with the utmost respect.

When we treat people as objects, we dehumanize them. We do something really terrible to their souls and to our own. Martin Buber, an Austrian-born philosopher, wrote about the differences between an I-it relationship and an I-you relationship. We create an I-it relationship when we treat people like objects – people who are simply there to serve us or complete a task. I-you relationships are characterized by human connection and empathy.

I’m not suggesting that we engage in a deep, meaningful relationship with the man who works at the cleaners or the woman who works at the drive-through, but I’m suggesting that we stop dehumanizing people and start looking them in the eye when we speak to them. If we don’t have the energy or time to do that, we should stay at home.

Вы услышите 6 высказываний. Установите соответствие между высказываниями каждого говорящего A–F и утверждениями, данными в списке 1–7. Используйте каждое утверждение, обозначенное соответствующей цифрой, только один раз. В задании есть одно лишнее утверждение. Вы услышите запись дважды.

Воспользуйтесь плеером, чтобы прослушать запись.

1. A uniform makes the school a better organized place.

2. Uniforms help improve the discipline at schools.

3. Uniforms can help prevent crimes at school.

4. Uniforms will not make life at school better.

5. Uniforms can teach students how to behave professionally.

6. Getting used to uniforms is good for a future career.

7. Uniforms make students focus more on their learning.

Преобразуйте, если это необходимо, слово OPEN так, чтобы оно грамматически соответствовало содержанию текста.

He slept in a cat’s basket, from which he acquired a taste for Whiskas. Since then, Mr. Pooh has learned the sound of the fridge door __________________.

Imagine that you are doing a project on why young Zetlanders do extreme sports. You have found some data on the subject - the results of the opinion polls (see the table below).

Comment on the data in the table and give your opinion on the subject of the project.

The survey question: Why do you do extreme sports?

Write 200-250 words.

Use the following plan:
- make an opening statement on the subject of the project;
- select and report 2-3 facts;
- make 1-2 comparisons where relevant and give your comments;
- outline a problem that can arise with doing extreme sports and suggest a way of solving it;
- conclude by giving and explaining your opinion on the role of extreme sports in the lives of young people.

Преобразуйте, если это необходимо, слово «LOCATE» так, чтобы оно грамматически соответствовало содержанию текста.

The top one is Lake Baikal. It _______________ in southern Siberia.

Преобразуйте, если это необходимо, слово CROSS так, чтобы оно грамматически соответствовало содержанию текста.

Look at the dog ________________ the road at the crosswalk. 

Преобразуйте, если это необходимо, слово SHELF так, чтобы оно грамматически соответствовало содержанию текста.

These ____ are so old-fashioned. They are not suitable for your new interior. 

Преобразуйте, если это необходимо, INVEST так, чтобы оно грамматически соответствовало содержанию текста.

If she were a prime minister, she ___________________ more money in schools.

Преобразуйте, если это необходимо, слово TWENTY так, чтобы оно грамматически соответствовало содержанию текста.

Scottish Castle

For more than 800 years the castle was a fortress against the English and rival Scottish clans. For the most part it was in a state of neglect since then. About 150 years ago it became a luxurious farm house and then in the early part of the ______ century it became a hunting and fishing lodge.

Преобразуйте, если это необходимо, слово WOMAN так, чтобы оно грамматически соответствовало содержанию текста.

One way is to use special devices. Still, ____________ can see a lie without any gadgets.