Тест на тему Служебные телефонные переговоры и переписка

Тест по английскому языку: Служебные телефонные переговоры и переписка (11 класс)

Ответьте на следующие вопросы, выбрав правильный вариант ответа.

1. What phrase should you use to start a business phone call? A) Hi B) Good morning C) How are you?

2. How can you ask someone to repeat what they said during a phone call? A) Can you speak louder, please? B) I'm not listening C) Never mind

3. Which phrase is appropriate to use when ending a business call? A) See you later! B) Thank you for your time. Goodbye. C) Bye-bye!

4. When should you use "I'll get back to you on that." during a phone conversation? A) To agree with someone B) To give a delayed response C) To end the call abruptly

5. Which phrase is suitable for a formal email introduction? A) Hey B) Dear Mr. Smith C) Hiya

6. What is the correct way to sign off a business email? A) Yours truly B) Cheers C) Later, gator

7. In a business email, when should you use "Please find attached the document."? A) To request information B) To send an attachment C) To end the email

8. What does "ASAP" mean in business communication? A) As soon as possible B) As simple as possible C) A special approach to problem-solving

9. How can you politely ask for more information in an email? A) Give me more details! B) I need more info C) Could you please provide further details?

10. Which of the following is a suitable subject line for a business email? A) Hi B) Meeting notes C) Important!!

11. When writing a business email, it's important to: A) Use slang and informal language B) Keep the message clear and professional C) Attach multiple files

12. How can you indicate urgency in a business email? A) Use exclamation marks!!! B) Write in all caps C) Mention the deadline clearly

13. Which email closing is too informal for a business email? A) Best regards B) Thanks C) Take care

14. What should you do before making a business phone call? A) Research the person or topic if needed B) Quickly dial the number without preparation C) Begin talking as soon as the call is answered

15. In a business phone call, why is it important to speak clearly and politely? A) To confuse the listener B) To sound more professional and respectful C) To rush through the conversation

Ответы:

1. B) Good morning
2. A) Can you speak louder, please?
3. B) Thank you for your time. Goodbye.
4. B) To give a delayed response
5. B) Dear Mr. Smith
6. A) Yours truly
7. B) To send an attachment
8. A) As soon as possible
9. C) Could you please provide further details?
10. B) Meeting notes
11. B) Keep the message clear and professional
12. C) Mention the deadline clearly
13. C) Take care
14. A) Research the person or topic if needed
15. B) To sound more professional and respectful

Желаю удачи в выполнении теста!