Вопрос от Анонимного юзера 01 февраля 2025 18:51

Question 1

Задание 2. B1 Заполните пропуски в телефонном разговоре данными выражениями: can you send, can I call you, can you hear, can I help you, don't have, can't tell, could I speak to, could you hold, could you repeat, could you speak, could you tell me. Jon: Good morning, the Tech Store, this is Jon speaking. Sara: (1) ＿＿ someone in Customer Services, please? Jon: Er. Yes, of course, I'll put you through. Mark: Customer Services, Mark speaking, how (2) Sara: I'm calling about your new Samsung DVD players. (3) if you have any in stock? Mark: I'll just go and see. (4) … ＿the line please? Sara: Yes, no problem, I'll wait. Mark: Hello? I (5) any on the shelves. I'll need to check the order status back? on the computer. (6) ＿ Sara: Certainly. My name is Sara Hall and my telephone number is 0582 1067. Mark: Sorry, (7) up? It's a terrible line. Sara: Is that better? (8) I me now? Mark: Yes, that's much better. (9) the number please? Sara: Of course, It's 0582 1067. I'll be on this number all morning. Mark: Sorry, (10) I you if we've got any DVDs in stock right back to you as soon as I have information. Was there anything else? Sara: Er, yes, (11) send me a copy of your latest catalogue? Mark: Of course, I'll put one in the post to you today. What's your address? Sara: It's 25 Ridley Lane, Lower now, but I'll get

Answer

Давайте заполним пропуски в телефонном разговоре, используя подходящие выражения. Я буду объяснять каждое слово и фразу, чтобы вы могли понять, почему они подходят к контексту.

Телефонный разговор:

Jon: Good morning, the Tech Store, this is Jon speaking.
Sara: (1) Could I speak to someone in Customer Services, please?

Объяснение: "Could I speak to" - это вежливый способ спросить, можно ли поговорить с кем-то. Мы используем "could" для вежливости.

Jon: Er. Yes, of course, I'll put you through. Mark: Customer Services, Mark speaking, how (2) can I help you?

Объяснение: "Can I help you" - это вопрос, который задает человек, чтобы предложить помощь.

Sara: I'm calling about your new Samsung DVD players. (3) Could you tell me if you have any in stock?

Объяснение: "Could you tell me" - это вежливый способ спросить информацию о наличии товара.

Mark: I'll just go and see. (4) Could you hold the line please?

Объяснение: "Could you hold" - это выражение, используемое, чтобы попросить человека подождать на линии.

Sara: Yes, no problem, I'll wait.
Mark: Hello? I (5) don't have any on the shelves. I'll need to check the order status on the computer. (6) Can you hear me now?

Объяснение: "Don't have" - говорит о том, что чего-то нет в наличии. "Can you hear" - это вопрос о том, слышит ли собеседник вас.

Sara: Certainly. My name is Sara Hall and my telephone number is 0582 1067.
Mark: Sorry, (7) could you repeat that? It's a terrible line.

Объяснение: "Could you repeat that" - это просьба повторить информацию, потому что передача звука была плохой.

Sara: Is that better? (8) Can you hear me now?

Объяснение: Здесь снова используется "Can you hear", чтобы убедиться, что связь улучшилась.

Mark: Yes, that's much better. (9) Could you tell me the number please?

Объяснение: "Could you tell me" - ещё раз вежливо спрашивает информацию.

Sara: Of course, It's 0582 1067. I'll be on this number all morning.
Mark: Sorry, (10) I can’t tell you if we've got any DVDs in stock right now, but I'll get right back to you as soon as I have information. Was there anything else?

Объяснение: "I can’t tell" - используется, чтобы сказать, что у него нет информации в данный момент.

Sara: Er, yes, (11) can you send me a copy of your latest catalogue?
Mark: Of course, I'll put one in the post to you today. What's your address?
Sara: It's 25 Ridley Lane, Lower…

Объяснение: "Can you send" - вежливая просьба о том, чтобы что-то отправили.

Итак, полный разговор будет выглядеть следующим образом:

Заполненный разговор:

Jon: Good morning, the Tech Store, this is Jon speaking.
Sara: (1) Could I speak to someone in Customer Services, please?
Jon: Er. Yes, of course, I'll put you through. Mark: Customer Services, Mark speaking, how (2) can I help you?
Sara: I'm calling about your new Samsung DVD players. (3) Could you tell me if you have any in stock?
Mark: I'll just go and see. (4) Could you hold the line please?
Sara: Yes, no problem, I'll wait.
Mark: Hello? I (5) don't have any on the shelves. I'll need to check the order status on the computer. (6) Can you hear me now?
Sara: Certainly. My name is Sara Hall and my telephone number is 0582 1067.
Mark: Sorry, (7) could you repeat that? It's a terrible line.
Sara: Is that better? (8) Can you hear me now?
Mark: Yes, that's much better. (9) Could you tell me the number please?
Sara: Of course, It's 0582 1067. I'll be on this number all morning.
Mark: Sorry, (10) I can't tell you if we've got any DVDs in stock right now, but I'll get right back to you as soon as I have information. Was there anything else?
Sara: Er, yes, (11) can you send me a copy of your latest catalogue?
Mark: Of course, I'll put one in the post to you today. What's your address?
Sara: It's 25 Ridley Lane, Lower…

Надеюсь, объяснение вам помогло! Если есть дополнительные вопросы, не стесняйтесь спрашивать!

Question 2

Задание 2. B1 Заполните пропуски в телефонном разговоре данными выражениями: can you send, can I call you, can you hear, can I help you, don't have, can't tell, could I speak to, could you hold, could you repeat, could you speak, could you tell me. Jon: Good morning, the Tech Store, this is Jon speaking. Sara: (1) ＿＿ someone in Customer Services, please? Jon: Er. Yes, of course, I'll put you through. Mark: Customer Services, Mark speaking, how (2) Sara: I'm calling about your new Samsung DVD players. (3) if you have any in stock? Mark: I'll just go and see. (4) … ＿the line please? Sara: Yes, no problem, I'll wait. Mark: Hello? I (5) any on the shelves. I'll need to check the order status back? on the computer. (6) ＿ Sara: Certainly. My name is Sara Hall and my telephone number is 0582 1067. Mark: Sorry, (7) up? It's a terrible line. Sara: Is that better? (8) I me now? Mark: Yes, that's much better. (9) the number please? Sara: Of course, It's 0582 1067. I'll be on this number all morning. Mark: Sorry, (10) I you if we've got any DVDs in stock right back to you as soon as I have information. Was there anything else? Sara: Er, yes, (11) send me a copy of your latest catalogue? Mark: Of course, I'll put one in the post to you today. What's your address? Sara: It's 25 Ridley Lane, Lower now, but I'll get

Answer

Давайте заполним пропуски в телефонном разговоре, используя подходящие выражения. Я буду объяснять каждое слово и фразу, чтобы вы могли понять, почему они подходят к контексту. **Телефонный разговор:** Jon: Good morning, the Tech Store, this is Jon speaking. Sara: (1) **Could I speak to** someone in Customer Services, please? **Объяснение:** "Could I speak to" - это вежливый способ спросить, можно ли поговорить с кем-то. Мы используем "could" для вежливости. Jon: Er. Yes, of course, I'll put you through. Mark: Customer Services, Mark speaking, how (2) **can I help you**? **Объяснение:** "Can I help you" - это вопрос, который задает человек, чтобы предложить помощь. Sara: I'm calling about your new Samsung DVD players. (3) **Could you tell me** if you have any in stock? **Объяснение:** "Could you tell me" - это вежливый способ спросить информацию о наличии товара. Mark: I'll just go and see. (4) **Could you hold** the line please? **Объяснение:** "Could you hold" - это выражение, используемое, чтобы попросить человека подождать на линии. Sara: Yes, no problem, I'll wait. Mark: Hello? I (5) **don't have** any on the shelves. I'll need to check the order status on the computer. (6) **Can you hear** me now? **Объяснение:** "Don't have" - говорит о том, что чего-то нет в наличии. "Can you hear" - это вопрос о том, слышит ли собеседник вас. Sara: Certainly. My name is Sara Hall and my telephone number is 0582 1067. Mark: Sorry, (7) **could you repeat** that? It's a terrible line. **Объяснение:** "Could you repeat that" - это просьба повторить информацию, потому что передача звука была плохой. Sara: Is that better? (8) **Can you hear** me now? **Объяснение:** Здесь снова используется "Can you hear", чтобы убедиться, что связь улучшилась. Mark: Yes, that's much better. (9) **Could you tell me** the number please? **Объяснение:** "Could you tell me" - ещё раз вежливо спрашивает информацию. Sara: Of course, It's 0582 1067. I'll be on this number all morning. Mark: Sorry, (10) **I can’t tell** you if we've got any DVDs in stock right now, but I'll get right back to you as soon as I have information. Was there anything else? **Объяснение:** "I can’t tell" - используется, чтобы сказать, что у него нет информации в данный момент. Sara: Er, yes, (11) **can you send** me a copy of your latest catalogue? Mark: Of course, I'll put one in the post to you today. What's your address? Sara: It's 25 Ridley Lane, Lower… **Объяснение:** "Can you send" - вежливая просьба о том, чтобы что-то отправили. Итак, полный разговор будет выглядеть следующим образом: **Заполненный разговор:** Jon: Good morning, the Tech Store, this is Jon speaking. Sara: (1) **Could I speak to** someone in Customer Services, please? Jon: Er. Yes, of course, I'll put you through. Mark: Customer Services, Mark speaking, how (2) **can I help you**? Sara: I'm calling about your new Samsung DVD players. (3) **Could you tell me** if you have any in stock? Mark: I'll just go and see. (4) **Could you hold** the line please? Sara: Yes, no problem, I'll wait. Mark: Hello? I (5) **don't have** any on the shelves. I'll need to check the order status on the computer. (6) **Can you hear** me now? Sara: Certainly. My name is Sara Hall and my telephone number is 0582 1067. Mark: Sorry, (7) **could you repeat** that? It's a terrible line. Sara: Is that better? (8) **Can you hear** me now? Mark: Yes, that's much better. (9) **Could you tell me** the number please? Sara: Of course, It's 0582 1067. I'll be on this number all morning. Mark: Sorry, (10) **I can't tell** you if we've got any DVDs in stock right now, but I'll get right back to you as soon as I have information. Was there anything else? Sara: Er, yes, (11) **can you send** me a copy of your latest catalogue? Mark: Of course, I'll put one in the post to you today. What's your address? Sara: It's 25 Ridley Lane, Lower… Надеюсь, объяснение вам помогло! Если есть дополнительные вопросы, не стесняйтесь спрашивать!

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